Hostel Concierge & Security Staff

We are looking for two Hostel Concierge & Security staff to join our team at Lindley House, to ensure our hostel remains a safe, secure and welcoming environment for clients, staff, and everyone who walks through our doors. 

Job description:

Arc provide supported accommodation and outreach services to those experiencing homelessness in Somerset.

As Hostel Concierge & Security Staff your responsibilities will be but not limited to...  

• Act as the first point of contact for residents, visitors, professionals and member of the public both in person and via phone  
• ​Maintaining the safety and security of the premises by monitoring who enters and leaves the building to ensure residents, staff, and guests feel safe.
• Carry out regular checks of the building and surrounding areas to identify and respond to any risks or concerns  
• Respond appropriately to incidents, using de-escalation skills and contacting supporting agencies where needed  
• Assist with fire safety checks and emergency procedures.  
• Record and report all incidents, concerns, and maintenance issues clearly and promptly  
• Manage anti-social behaviour and de-escalate conflicts, liaising with internal and external support services when required  
• Attend fire alarms, ASB reports at our other sites where needed and appropriate. 
• Offer practical support (e.g. answering questions, reporting maintenance issues, signposting to staff)  
• Manage post, deliveries, and access to the building  
• Assist in the monitor the wellbeing of clients   
• Action any safeguarding concerns in line with Arc policies and procedures.
• Continually perform dynamic risk and wellbeing assessments.
• Support residents with basic queries, signposting to relevant staff or services 

We are looking for:  

Candidates with experience and ability to handle challenging or sensitive situations with empathy, patience, and professionalism. Who are able to work under pressure and respond to emergency situations with the skill to negotiate and influence others and a strong awareness of safeguarding, confidentiality, and personal boundaries.       
You will ideally have experience of working with people with multiple disadvantages or have an understanding of the issues surrounding people with complex needs, such as substance misuse or mental health issues.   
Capable of working both as part of a team or on your own, confident in lone working without supervision, with good verbal, written and technical communications skills. 

We are particularly keen to hear from those who currently hold an SIA (Security Industry Authority) Licence, although training will be provided for the right person. 

Candidates must be able to drive and have a current full driving licence.

All applicants will need to have an enhanced DBS check.  

Hours:  
This role is for 39.5 hours on a 2-week rolling rota, working the following hours: 

Week 1: Wednesday, Thursday, Friday 20:30-07:30  
Week 2: Monday, Tuesday 20:30-07:30 Saturday, Sunday 07:30-19:30  

Location:

Lindley House, Taunton  with occasional requirement to travel to other properties in Taunton & Bridgwater

Salary:

Salary and Benefits:

£30,550 (£27,469 + unsocial hours shift allowance of £3,081) 
Free parking   
Sick pay   
Health and wellbeing insurance plan    

Arc hold a Silver Standard Investors in People Award and are committed to providing a supportive workplace, learning and development opportunities and an inclusive environment.  

 

Contact

Please download the full job description and personal specification below and f the role is right for you, please complete the application form and return to  [email protected]   

We will not be accepting applications without a completed application form.  
Please include the job title as your email subject so we know the role you’re interested in.   

Note on Sponsorship: We regret to inform you that we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship 


We will be reviewing applications as they come in, so please don’t hesitate in applying, as we reserve the right to close this vacancy early if we receive suitable applications.   

 

Downloads

Download JD -Hostel Concierge and Security

Download Arc Application Form