Referral Administration Assistant

Arc provide supported accommodation and outreach services to those experiencing homelessness in Somerset. We are looking for a Referral Administration Assistant to offer administrative support to the wider organisation with specific focus on providing a welcoming and professional service to prospective clients, supporting them through the referral pathway 

Job description:

12-month Fixed Term

Core working hours Monday – Thursday, 30 hours per week.  

As a Referral Administration Assistant, your key responsibilities will be, but not limited to...  

• Supporting prospective clients through the referral pathway; Monitoring referral platforms, administrating referrals, liaising with prospective clients, assisting in the completion of referral forms, signposting, booking in needs assessments through maintaining a calendar for appointments/assessments 
• ​Liaising with external services in relation to referrals  
• Supporting clients and managers within needs assessments  
• Coordinating client welcome packs including the management of stock levels 
• Purchasing administration: managing purchase requests, liaising with budget holders, finding suitable suppliers and order goods in relation to client support and room-readiness. 
• Assisting with client surveys and gaining client feedback during and following a client’s journey with Arc 
• Supporting the wider team with client comms as required 
• Assisting with data collection and data input for various projects 
• Handling enquiries from various stakeholders received through multiple inboxes, over the phone or visits to the office 
• Assisting with the storage, coordination and distribution of gifts in kind donations 
• Supporting the fundraising team with donation enquiries, donation acknowledgement and data input 
• Supporting the development team with event preparation when required  
• Carrying out other general administrative duties consistent with the nature of the post and in order to cover the work of the other administrative roles during any periods of absence. 

We are looking for:   

Candidates with experience supporting vulnerable individuals, an understanding of homelessness and the issues surrounding people with complex needs, such as substance misuse or mental health and a commitment to Arc’s values and empathy with clients  

You will need: good verbal, written and technical communication skills, along with administration experience, using Office 365 and its suite of products. 

Strong interpersonal skills, to deal with a diverse range of people and the ability to prioritise a diverse workload of and an understanding and commitment to equality, diversity and inclusion Understanding of principles of data protection, data and cyber security   

The ability to act as part of a co-operative team, offering and asking for support when appropriate.  

Candidates must be able to drive, have a valid full driving licence with access to a reliable vehicle, insured with business cover. 

All applicants will need to have a DBS check. 

Note on Sponsorship: We regret to inform you that we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship 
 

Location:

This is an office-based role at our office in central Taunton  with the requirement to visit other sites within Somerset. 

Salary:

£20,863 (£26,078FTE) 

Free parking    
Sick pay    
Health and wellbeing insurance plan 

Arc hold a Siver Standard Investors in People Award and are committed to providing a supportive workplace, learning and development opportunities and an inclusive environment.   

Contact

To apply:   

 For a full list of our essential and desirable criteria, please download the job description below and if the role is right for you, please complete the application form and return to  [email protected]   

We will not be considering candidates without a completed application form.  

 Please include the job title as your email subject so we know the role you’re interested in.  

The closing date for applications is Sunday 21st September, with interviews planned for Wednesday 1st October  

 

Downloads

Download Job Description

Download Application Form